FREQUENTLY ASKED QUESTIONS 

Q: How long does shipping take?

A: Shipping times can vary depending on your location. On average, shipping within the United States takes between 1 and 5 business days. However, please note that shipping can take anywhere between 1 day to 21 business days to receive your order, depending on where you're located.

Q: What is the average shipping time within the United States?

A: The average shipping time for orders within the United States is between 1 and 5 business days.

Q: How long does it take to process an order?

A: We strive to process all orders within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification when it has shipped.

Q: Do you offer free shipping?

A: Yes, we offer free U.S domestic shipping on all orders over $100. Please note that in order to qualify for the free shipping promotion, your order must subtotal over $100 before taxes and shipping. Shipping cost will vary based on weight and shipping zone/destination for orders that do not meet the free shipping threshold.

Q: What shipping carriers do you use?

A: We utilize USPS for all domestic shipping. All packages are shipped using priority shipping, and tracking information will be provided when available.

Q: What should I do if my package is damaged, defective, or missing items?

A: In the unlikely event that you notice a discrepancy, damaged, defective, or missing product(s) in your order, please notify us within 48 hours of delivery at purplephoenixnailsupply@gmail.com. Please include your invoice order number along with pictures of the problematic area/item(s) and invoice paper via email attachment. Our customer support department will address and rectify the matter as quickly and efficiently as possible. If your concern has been approved, we will send out a replacement for the damaged/defective product.

Q: What should I do if I receive the wrong item?

A: If you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right. We will work to resolve the situation as quickly as possible.

Q: What is your cancellation and refund policy?

A: Cancellation of orders must be done within 24 hours once the order has been placed. After 24 hours, a 15% cancellation/restock fee will apply. Please note that all sales are final, and we do not offer refunds or exchanges, except for specific circumstances such as damaged products or missing items. For more information, please refer to our refund policy.

Q: What is your contact information?

A: You can reach us at:

Purple Phoenix Nail Supply

4810 Point Fosdick Drive, #234

Gig Harbor WA 98335

Phone: 253-509-8625

Email: purplephoenixnailsupply@gmail.com